Comfortzoneonlinemall offers a 7 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution
Send a Complaint
Also include pictures of the product that was delivered to email@example.com as a means of evidence.
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
Once the item has been received, we will ensure you get a resolution (A replacement, exchange or refund).
What if I complain after the 7 days return timeframe has elapsed?
For product complaints outside 7 days in relation to defective items, you may:
- Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact help@comfortzoneonlinemall.
- Contact us so we can assist in getting a resolution.
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). comfortzoneonlinemall will not replace or issue refund for items that fall into this category.
Items not eligible for Returns
1 Products that have been altered from their original or opened by an authorized personnel without permission.
2 Product with tampered or missing serial Universal Product Code numbers (UPC).
3 Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
4 Products damaged due to misuse.
5 Products in beauty, health and personal care category.
6 Jewellery, innerwear, bed sheets, lingerie and socks.